Shipping Policy
At The Bonnie Home, we understand the importance of getting your items to you in a timely and safe manner. That's why we have implemented a comprehensive shipping policy to ensure that your purchase arrives at your doorstep in perfect condition.
PROCESSING TIME, TRANSIT TIME, AND SHIPPING COST:
All of our products are delivered to you from the United Kingdom.
Processing Time: 1-2 Business Days (Mon-Fri)
Transit Time: Dependant on item purchased
Shipping Cost: Dependant on item purchased (advised at checkout)
ORDER TRACKING:
- When your order has shipped, you will receive an email notification from us which will include a tracking number. Please allow 24-48 hours for tracking information.
- Upon receiving this information, you may access your order tracking information through the mentioned carrier's website.
SECURE PACKAGING:
- We take extra care when packing our items to ensure that they arrive at your doorstep in perfect condition.
- If you receive a decor item that appears damaged or defective, please contact us immediately and we will either replace the item or issue a refund.
ORDER CANCELLATIONS:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
CONTACT US:
Business Address: 1 Rothesay Place, Edinburgh. EH3 7SL.
Business Email: support@thebonniehome.co.uk
Business Phone: 08000487962